guarantee concern and they should have supplied my godd**n new cellular phone to me. I are actually on hold over 2 hrs talking to god knows what state. I are already with no telephone now all day long !!! That is a letter to the Az. Legal professional General for those who talk to me. My following action!
I broke down in tears and when he explained to me they laughed at him I had been so upset . I went to speak to the supervisor and explained to him my circumstance he instructed me he could do.just about anything and schrugged his shoulders and smiled at me . I will not Permit this goo even if I must Visit the courtroom room and spend three hundred hundered to file on metro pcs for building my dad really feel considerably less since he can’t use more recent technological know-how . The tackle of the manager named Moss is at 5405 s texas ave Orlando Florida 32839 . (No Restrict speak 2 Americana ) they need to be ashamed in their self
January four, 2016 at 10:12 am In studying a few of the reviews below, I see I'm not distinctive. Appearantly Mr. Thomas C. Keys has no ambition to acquire An effective mobile firm in Metro pcs due to the fact, had been he to indicate an fascination, these things wouldn't manifest.. Customer care reps who conveniently fall phone calls As well as in my case, an automatic sysyem that's so aggravating that I have just about smashed my cell phone in opposition to the wall various moments. How hassle-free for Metro pcs that she announces, “Hello there Kenneth†but spends a lot more than ten minutes confirming my identy. Future, I'm put by way of a barrage of insideous inquiries till I ultimately just select a person I do think she's going to settle for then we are in the following phase. If I have agreed to generate a payment then suddenly she are unable to fully grasp my voice instructions and also my important pad punches out heiroglyphics until she lastly hangs up. My get in touch with backtakes me along that correct path other than when she fails to know, I comply with an automated payment and am educated that it'll Price me a further tho pounds but oddly more than enough, it occurs all over again!
I questioned him to get in touch with the corporate and he reported that he couldn’t do this. For that reason I have to spend $fifty three on my Monthly bill $3 further after which you can I identified as customer service at last receiving by and I used to be informed that I must have the man demand the back again line to your supplier guidance line. the customer support consultant of the telephone instructed me that she could not refund the $three but a secured credit my $3. I don’t think that This is certainly reasonable Although it’s only $three it’s the basic principle of the detail. I’m also pretty upset that I couldn’t reach anybody at the company headquarters.
My concerns are, very first, how did I obtain a product at your shop that you don't carry? Is achievable? I have connected proof of receipt. 2nd, How are you going to provide a product that you don't carry warranty for, Once i was informed which you do, loud and very clear!
March thirteen, 2015 at eleven:forty seven am the identical thing occurred to me. I attempted to create many payments on line respond to my telephone application but it surely retained stating that my card was not good. then, I had been advised to call customer support by today to ensure my phone would not be disconnected and If your system couldn't acquire my cell phone payment to request a forty eight hour extension until finally the technique was Functioning all over again. nonetheless, these days I tried to connect with customer care to produce my payment ask for my 48 hours extension even so the system will never allow me to by means of expressing that I have to pay my total owed I used to be gonna get disconnected right now. For that reason, I was compelled to go to the retail outlet currently and the salesperson informed me that they might not do nothing about it and that I must pay out $3 or I was intending to get disconnected.
I are already and not using a mobile phone for a few days now and my spouse is outside of point out on organization. I think that this cashier was only wanting to generate a sell as opposed to serving to me. This is the second time in years which i experience just as if my practical experience with Metro PCS continues to be unsatisfying. RIght now I am an extremely unsatisfied shopper. I'm actually looking at changing phone suppliers currently being which i are already paying out insurance policy I cant use, along with the cashier had the nerve to tell me if I purchased a cheap cellphone In the intervening time it might cancel out upgrade.. So she only remaining me with the choice to buy the cellular phone which was 165.00 which i do not need, and I just paid out my mobile phone Monthly bill on May perhaps eleven, 2017.
May 13, 2015 at 9:05 am What terrible customer care and client appreciation. I are already with metro for two yrs. I had been thinking of switching to boost for a less expensive prepare. As I went to terminate my program with Metro I noticed that a different advertising was readily available BOGO for decide on 4g phones. I also saw they now present $50.00 for two traces. I walked into a company Metro PCS spot which advertised all of reported promotions. I requested opening a additional hints new account and buying a mobile phone introducing a line and getting the 2nd cell phone no cost particularly as advertised. The rep Greg Tejeda (Claimed to become the manager and was not) said I “Was just seeking to take full advantage of the marketing.
I don’t know if within the combination you get clients by monitoring people today this fashion, but In such cases you definitely lost one particular.
The guy which was serving to me was a Tall Black Male 35-40yrs of age. He explained to me I had to obtain an accent to acquire the cellphone. I explained to him clearly show me a piece of paper or something which says that, for the reason that Not one of the indications explained that, which I realized he was lying. So I mentioned allow me to speak to the manager, he reported that he could well be with me once he’d complete his lunch. Wow!!! So I left The shop and didn’t order the telephones. Nonetheless I did go to a different retailer plus they ported both equally my numbers for me. These two guys should not be Performing in a very MetroPCS keep dealing with shoppers, they the two needs to be fired. How do you deal with a buyer like that? Possibly due to the fact I used to be white and so they were being remaining racist. I need an individual from MetroPCS to complete some thing relating to this asap!!!!
Now the 4G is negative, the net is worse off than it use for being & now they need us to pay much more $ for better sucky Web assistance. When Metro was purchased by them it has been worse as an alternative to improved. Many thanks T-Cellular for HINDERING rather than Assisting.
To create factors even worse, I named Metro customer support to make a complaint and very little has actually been performed. It helps make me speculate how many Metro brokers are dishonest and maintain persons SD cards with their personal photos on them to make use of for their own motives? For sure, I'm dropping their support and going with a more secure mobile carrier.
Later on I termed human sources they decided to connect with me back on another amount. Which I guess was the supervisor located at The shop, he than explained to me to return in The shop to talk to him I assume we’ll see what has to happen but Certainly thats my practical experience with Metro PCS. it’s certainly a disgrace how customer care is these days they don’t start to act awesome until eventually you get ready to acquire them fired !
July twenty five, 2017 at nine:05 pm I tend not to Commonly compose to corporate offices but this rep was fully outside of line. My husband identified as Metro PCS at around seven:thirty p.m. He referred to as to receive the data necessary to transfer his number above to T-Cellular. The primary agent we spoke with was so extremely impolite. He was speaking so rapid that we didn’t realize what he was expressing. We requested him for the account range and he asked us why we needed it. My husband explained to him he just wished it. The rep gave us the account number as we questioned. Then we requested him is this all we necessary to transfer the range. He explained in this kind of rude and arrogant why that he doesn’t know and we would need to connect with TMobile. We were being like…..okay….